Refund & Cancellation Policy

Last updated: November 2026 | Merchant of Record: Dodo Payments

Merchant of Record

All payments and tax invoicing are processed by Dodo Payments as the Merchant of Record. Your payment contract is with Dodo Payments; DevPouch is the service provider. Refunds are issued through the Dodo Payments platform according to this policy.

$29 Pro Lifetime Pass

Because digital license keys and full audit/export capabilities are delivered immediately upon purchase, refunds are granted only under the following condition:

  • 7-Day Window: A refund is available within 7 calendar days of purchase.
  • Verified Technical Defect: The refund requires a verified technical defect that prevents the license key or audit tool from functioning as described (e.g., license key validation fails, audit tool cannot run on supported browsers, export features are broken).
  • Support Resolution: The defect must be unresolved after contacting DevPouch support via the support channel and allowing reasonable time for troubleshooting.

Non-Refundable Scenarios: Change of mind, lack of use, dissatisfaction with audit scores or AI-search readiness results (see No Guarantee advisory), or failure to activate the license key within a reasonable period.

$199 48-Hour GitHub PR Fix Service

This service is scoped to implementing fixes for audit findings in your repository via a pull request. Scope is limited to up to 10 target pages in a single repository, covering meta/canonical tags, H1 headings, robots.txt directives, llms.txt generation, and JSON-LD schema patches. Excludes full SSR/framework migrations, architectural rewrites, or content creation. DevPouch reserves the right to cancel with a 100% refund prior to starting work if a codebase is determined to be out of scope.

  • 100% Full Refund: If DevPouch fails to deliver a pull request that passes npm test and build checks within 48 hours of receiving valid repository access (write permissions to the target repo) and agreed-upon target URLs, you are entitled to a 100% refund.
  • Service Fulfilled: Once a passing PR addressing the agreed audit findings is opened in your repository, the service is deemed fulfilled and non-refundable.
  • Scope Boundaries: The 48-hour clock starts only after DevPouch confirms receipt of valid repository access and a clear list of target URLs/findings. Delays caused by the customer (e.g., delayed access grants, unclear requirements) extend the timeline accordingly.

How to Request a Refund

  1. Contact DevPouch support via the official support channel (also listed on /support/).
  2. Provide your Dodo Payments order ID, the email used for purchase, and a description of the issue (for Pro: the technical defect; for PR Service: the delivery failure).
  3. Allow up to 3 business days for review. Approved refunds are processed via Dodo Payments within 5–10 business days to the original payment method.

Support Contact

For refund inquiries, technical defects, or delivery issues, use the official DevPouch support channel:

Submit a Support Request →

Or email support@devpouch.in with your Dodo Payments Order ID and a description of the issue.

For general inquiries, visit our Contact page.

Changes

If this policy changes, the updated version will be posted here with a new "Last updated" date.