Contact DevPouch

Choose the right channel for the fastest response.

Choose Your Support Channel

💎 Paid Orders & Priority Engineering

$29 Pro Lifetime Pass · $199 GitHub PR Fix · Billing & Refunds

Email: support@devpouch.in

Include your Dodo Payments Order ID (ord_...). 6-hour SLA for active PR Fix orders.

🛠️ Free Tool Bugs & Feature Requests

All 79+ client-side tools (JSON, CSV, SEO, PDF, Image, AI, Games, etc.)

Form: Submit a Request →

Tracked, triaged, and routed to the right maintainer. 24-hour business day SLA.

Response SLAs

  • Standard inquiries (free tools, legal): Within 24 hours on business days (Mon–Fri, IST).
  • Active 48-Hour GitHub PR Fix orders: Within 6 hours — the 48-hour delivery clock starts only after we confirm receipt of valid repository access and target URLs.

Event-Specific Instructions

🔑 Pro License Key Recovery & Activation Help ($29 Pass)

Email: support@devpouch.in

Include in your email:

  • Your Dodo Payments Order ID (format: ord_...)
  • The email address used at checkout
  • If lost: approximate purchase date and last 4 digits of payment method

We'll verify your purchase and resend or troubleshoot the license key activation.

🛠️ 48-Hour GitHub PR Fix Onboarding ($199 Service)

Email: support@devpouch.in

Include in your email:

  • Your Dodo Payments Order ID (format: ord_...)
  • GitHub repository URL
  • Target pages/URLs from the audit you want fixed

We will reply within 6 hours with our engineering GitHub handle to grant collaborator access and start the 48-hour delivery clock.

💳 Billing, GST Invoices & Defect Refunds

Reference: Refund & Cancellation Policy

Email: support@devpouch.in

Include:

  • Your Dodo Payments Order ID
  • For defect refunds: description of the technical defect preventing use (within 7 days of purchase)
  • For invoices: request a GST-compliant invoice re-issue

Refunds are processed via Dodo Payments (Merchant of Record) within 5–10 business days to the original payment method.

Quick Links